How will i get Support ?

One of the most important factor while deciding to buy any new software is its support options. If a software doesn't provide after-sales good support options, no matter how fast it works, how intuitive its interface may be, its not worth going for. Support is a very crucial for any organization to understand, tweak and optimize their brand new asset. And it goes a long way to build mutual relationship between software vendors and its customers. 

We at NEBERO SYSTEMS Pvt. Ltd. respect and value our customers above all else. Our top most priority is to maintain, nurture and safeguard our customers' loyalty and trust. And our goal is to exceed their expectations. After long research and many rounds of deep thinking our team of experts have devised four support options well-suited to the needs of every customer.  We provide both free and paid support services.

• Frequently Asked Questions (FAQs)
• Knowledgebase
• Online Helpdesk
• Tele-Support

This is a free option open for all. You all are welcome. Any customer can visit our website and  have a look around in FAQs. Most of the common day-to-day queries are easily solved just by going through our FAQs. We encourage new users to go through them once. They are great source of learning and a quick answer to most of your queries.  Basically, FAQs are a small of part of our Knowledgebase. They consist selected questions which are asked by new users over and over again. FAQs generally have less technical and to-the-point approach. For a detailed technical answers checkout our Knowledgebase.

This is another great option which is free. Users looking for more detailed and technical answers to their queries or the users who are unable to find answers in FAQs, should visit our   Knowledgebase. With our fully searchable Knowledgebase, users will be able to find answers to their queries, within minutes. Our Knowledgebase is growing day-in and day-out. Almost 90% of your queries will be solved by Knowledgebase. That means users are no more depended on  product-sellers. Now you can tweak, optimize and control the software the way you want and that too at your own will. FAQs and Knowledgebase empowers you to do so. But at times, users would like to call up or wants to interact in order to solve their unique queries which they are unable to solve or find an answer for in FAQs and Knowledgebase. For that we have round the clock 24hr Ticket based online Helpdesk and Tele-support.

Helpdesk and Tele-support are free for the period of one year from the purchase of the software and depends on the Service Level Agreement (SLA) signed at the time of purchase . After the first year of purchase, both the options are paid. These options are final resort if the user is unable to solve his query or find an answer to his query by using previous two options. We have setup a ready-to-go team of die-hard Linux geeks and network specialists who are available to you 24x7x365 to ensure that your network is protected round the clock. No matter how complex or weird your queries are, they can handle them in minutes. These geeks seek opportunity in every challenge.

Our biggest achievement is a long list of satisfied customers.